Omoonla

Warranty Information

We stand behind the quality of our jewelry with a comprehensive 1-year warranty covering manufacturing defects and workmanship issues. Your satisfaction is our priority.

Warranty Coverage

1-Year Warranty Coverage

Comprehensive protection for your jewelry

Warranty Period1 year from purchase date
Manufacturing DefectsFull coverage
Workmanship IssuesFull coverage
Stone SettingFull coverage
Metal DefectsFull coverage

What's Covered

✅ Warranty Coverage

  • Manufacturing Defects: Flaws in materials or construction
  • Workmanship Issues: Problems with craftsmanship
  • Stone Setting Problems: Loose or improperly set stones
  • Metal Defects: Cracks, porosity, or structural issues
  • Clasp Failures: Malfunctioning clasps and closures
  • Plating Issues: Premature wear of plated finishes

❌ Not Covered by Warranty

  • Normal Wear and Tear: Expected aging and use
  • Accidental Damage: Drops, impacts, or accidents
  • Improper Care: Damage from harsh chemicals or cleaning
  • Modifications: Alterations made after purchase
  • Loss or Theft: Missing or stolen items
  • Cosmetic Changes: Tarnishing or patina development

Warranty Claims Process

Step 1: Contact our customer service team to report the issue

Step 2: Provide photos and description of the problem

Step 3: Receive return authorization and shipping instructions

Step 4: Ship the item to our warranty center

Step 5: Receive repaired or replaced item within 2-3 weeks

How to File a Warranty Claim

1. Contact Customer Service

  • Email: warranty@omoonla.com
  • Phone: 1-800-OMOONLA-1
  • Live Chat: Available on our website

2. Provide Information

  • Order number and purchase date
  • Detailed description of the issue
  • Clear photos of the problem area
  • Any relevant documentation

3. Warranty Assessment

  • Our team will review your claim within 2 business days
  • We may request additional information or photos
  • You'll receive a warranty decision and next steps

4. Return Process

  • Receive return authorization and shipping label
  • Package the item securely with all original materials
  • Ship to our warranty center
  • Track the status of your warranty claim

Warranty Repairs

Most warranty repairs are completed within 2-3 weeks. For complex repairs or stone replacements, the process may take 4-6 weeks. We'll keep you updated throughout the process.

Repair Options

  • Repair: Fix the existing issue when possible
  • Replacement: Provide a new item of equal value
  • Refund: Full refund if repair/replacement isn't possible

Extended Warranty

We offer extended warranty options for an additional fee. Extended warranties provide additional coverage beyond the standard 1-year warranty period.

Care Instructions

Proper care of your jewelry helps maintain its beauty and extends its lifespan. Follow these care instructions to keep your jewelry in excellent condition:

  • Store jewelry in a cool, dry place
  • Clean regularly with appropriate jewelry cleaner
  • Avoid exposure to harsh chemicals and perfumes
  • Remove jewelry before swimming or exercising
  • Have jewelry professionally inspected annually

Questions?

If you have any questions about our warranty policy or need to file a claim, please contact our customer service team. We're committed to ensuring your complete satisfaction.

Last Updated: December 2024